Returns + Exchanges Policy

We want you to love your purchase, and if you don’t love it, we now offer easy returns for eligible products!!

RETURNS + EXCHANGES 

  • If for any reason you are not happy with your purchase you may return for a refund or exchange within 15 days of delivery. 
  • Items not eligible for returns:
Gift cards.
Items passed 15 days past delivery date.  
Items that do not include the attached original tag.
Items that have been washed or worn. 
Personalized or custom orders.
60%+ OFF SALE ITEMS
    • Sale items are not eligible for refund, however; sale items can be exchanged for another size or style of equal price, if available or for store credit. 
    • If you wish to return a sale item and cannot find a style to exchange for a store credit will be issued. (Gift Card)
    • Returned items will not be accepted after 15 days from date of delivery. International orders are final sale.
    • Shipping cost are not refundable. 

    RETURN INSTRUCTIONS 

    1. Start your return here
    2. Please ship the items within 5-7 business days.
    3. Once your return is received it will be processed within 5-7 business days. Refunds will be credited to your original payment method unless it is a gift return.

    GIFT RETURNS 

    • If you are returning an item you received as a gift. Follow the return instructions above, indicate on notes it was a gift. 
    • You will receive a onetime credit for the amount of purchase. Credit is valid for 40 days.

    EXCHANGES 

    • If you would like to exchange your product for an alternative size or color please complete the process outlined above. The store will issue a return and provide you with a store credit to process the correct size/color or style. 
    • Once your exchange is received it will be processed within 5-7 business days.  
    •  Thank you for shopping with us! 

    LOST PACKAGES

    • If for any reason your package gets lots you need to contact the shipping provider you selected at checkout. 
    • Once orders are handed to the shipper they are responsibility of the shipping company. 
    • If your package is lost and we the shipper is unable to locate we will provide a store credit for the amount of your order excluding shipping and handling fees. 
    • Store credits will be issued 15 days after estimated time of arrival of your package as carriers might be experiencing delays. Refunds will not be issued for lost orders. 

     

      Folkore Gift Guide