COVID-19 FAQ

At Folklore Las Niñas we remain fully committed to serving you, and continue to operate as normal in accordance with official health guidelines. For more information, please review our FAQs below.

Will my order be delayed?

Folklore Las Niñas online store is open for business and we are doing the best we can to get all orders shipped out as quickly as possible. Please see the links below for more information from each carrier regarding potential delays within their respective networks.

NOTE: As of March 26, 2020, the UPS Service Guarantee has been suspended from all shipments from any origin to any destination. 

UPS -  Click here for the latest UPS updates

FedEx - Click here for the latest FedEx updates

USPS - Click here for the latest USPS updates

USPS is experiencing significant delays. Please anticipate a delay in First Class shipping. If you wish to receive your order faster we recommend selecting UPS Ground or USPS Priority at checkout. If your order has shipped via USPS First Class and it is experiencing delays please call USPS at 1-800-275-8777.

If my order qualifies for FREE Shipping, what service will it be shipped with?

All orders over $75.00 will ship for free via USPS Priority or UPS ground. 

If my order doesn't arrive after 20 days of placing my order what should I do?

Folklore will not be able to report lost packages, please contact your carrier to file a claim if you package does not arrive after 20 days upon shipping confirmation. Folklore is not responsible for lost packages. If your package gets lost Folklore will only offer a store credit for the value of your order before the 30 day window has passed. Folklore will no longer issue a refund for lost packages. 

How do I contact customer service?

If you need further assistance please contact our customer service via email at info@folklorelasninas.com
Please note that our customer service team is available Monday through Friday from 9:00 AM to 6:30 PM Central time. Please allow 24 hours for our team to get back to you as we are experiencing a higher volume of inquiries. 

Should I be worried about my package being contaminated with COVID-19?

As a company we are following CDC guidelines when preparing all orders. We are meticulously cleaning and disinfecting frequently touched surfaces in our fulfillment center. 

The World Health Organization and the CDC have stated that the risk of infection from contaminated packages is low. We have provided links to their statements below.

World Health Organization: “The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.”

CDC: “In general, because of poor survivability of these coronaviruses on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures.”